AI-powered live chat alternatives to Intercom, Drift, Zendesk

If you’re out there looking for a simple yet robust tool with cool features, such as collision detection, try Help Scout as soon as possible. What makes Help Scout a good alternative to Zendesk is the ease that comes with a unified dashboard that boosts team collaboration, thanks to its modern interface. I mean that this product fully operates on your IT system essentials, such as handling tickets, managing assets, and eliminating all the manual work.

• The Intercom Messenger, in particular, performs well compared to the Zendesk alternative.
• So it will transmit the live data on the users and what they are doing in your app.
• Some of Hiver’s most loyal clients are Harvard University and Upwork.
• However, it is worth mentioning that Gladly is similar to Zendesk in that the learning curve is steep, and some companies decide against it for that reason.
• Zendesk wins the major category of help desk and ticketing system software.
• Gist offers a range of features, such as live chat, email marketing, and a knowledge base, allowing your team to effectively support and engage with your customers.

There are two options there — Professional for $109 or Enterprise for $179 if you pay monthly. The difference between the two is that the Professional subscription lacks some things like chat widget unbranding, custom agent roles, multiple help centers, etc. Also, their in-app messenger is worth a separate mention as it’s one of their distinctive tools (especially since Zendesk doesn’t really have one).

Which is better, Zendesk or HubSpot?

Most of the time, word of mouth is the most effective channel for acquiring new customers. With the Conversational Customer Engagement Plan, you can keep your current customers engaged by sending them feature updates, promotions, banner messages, and other exciting content. It’s not as simple to get started with Intercom as it is with Zendesk. Although the Zendesk user interface is not as appealing as Intercom’s, it is much easier to navigate for both new and experienced users. You can try any plan free for 15 days and get the look and feel of the tool before making any commitments. Considering its affordable pricing, ProProfs can be a great option for small to medium-scale businesses.

Below, we’ve compared the usability of Zendesk’s and Intercom’s agent dashboards and administrator controls. Send surveys at key points throughout the customer buying cycle, utilizing multiple types of question formats. Surveys turn customer insights into action, with triggers and campaign response adjustments depending on customer responses. Zendesk Sales Engagement Tools (Reach) uses a credit system to help you find new leads or add information to existing leads.

Best Zendesk Alternative for Startups

The answers are analyzed to help streamline the AI and can also be collated into a report for your perusal. Shared inbox is a valuable tool for support teams to communicate. Apart from team conversations, it integrates with the ticketing system. Thus, the inbox is used to refer tickets to other agents who can solve them. Therefore, a helpdesk with a good inbox can make your team efficient in solving problems.

Plus, the intuitive interface makes it easy to set up and use right away. Feature-Rich and Scalable – Zendesk is a well-known customer service software that offers an extensive range of features. It excels in ticket management, live chat, self-service portals, and integrations with various business tools.

Customer Movements for this month

However, the customer service (and the ways how a company delivers it) creates a centerpiece of a brand. But if you’re not familiar with them, think of the software as online human resource departments. For instance, customers and staff alike can channel messages through it. The methods that help desks use, metadialog.com however, are meant to cater to possibly thousands to millions of messages. Because there could be a thousand customers complaining at any given hour to all your staff having problems with business protocols. Generally, humans can’t handle this volume of exchange, that’s why help desk software was made.

We need a solution that allows whoever picks up the chat or phone to quickly see the history of that customer, their request, notes, and the status of their order. We need a powerful chat tool that can enable immediate engagement, have some basic automation, and allows users to drop in. When you see pricing plans starting for $79/month, you should get a clear understanding of how expensive other plans can become for your business. What’s worse, Intercom doesn’t offer a free trial to its prospect to help them test the product before onboarding with their services. Instead, they offer a product demo when prospects reach out to learn more about their pricing structure.

Zendesk Pros and Cons

You can publish your knowledge base articles and divide them by categories and also integrate them with your messenger to accelerate the whole chat experience. Zendesk also has the Answer Bot, which can take your knowledge base game to the next level instantly. It can automatically suggest your customer relevant articles reducing the workload for your support agents. So we see JavaScript here, we see backend libraries, no, not at a lot of integration with other things like Segment. The actual visual work is actually very similar to what you would see at somewhere like Mixpanel or Amplitude or really any event tracking analytics tool.

Zoho Desk might be your well-designed customer support tool if you want to see the pricing tiers on a rather reasonable side of the spectrum. This feature alone facilitates the operation process on incoming tickets, as agents can use their favorite social channels to get in touch with each other without swapping applications. The main product of this article is Zendesk Support Suite, as it corresponds to customer requests through customer service channels.

Feature Set Comparison: Zendesk vs Intercom

However, you should know that just like Zendesk, the free alternatives limit your features and functionality until you pay for a premium account. According to some reviews, Zendesk makes you wait long before their support team gets back to you. It is frustrating for customers who need immediate support; hence why they often seek other Zendesk competitors. When choosing the best help desk tool, it’s necessary to consider pricing. In fact, sometimes, it is a critical factor, especially for small business owners. This is a bit of a letdown as you’ll have to use third party apps to create a self help section.

• Design and send out mobile push messages–phone pop-ups containing text and images that prompt customers to take action and redirect to a specific app page when clicked.
• Plus, its intuitive design makes it easy to set up and use right away.
• While it’s no secret that Zendesk contains several relevant help articles that might be of help when you encounter a problem, some cases might require more than articles.
• With Front, you can manage different channels from one central hub, allowing teams to quickly respond to inquiries and collaborate with each other for a streamlined workflow.
• At that price point, it’s not too far away from where Intercom stands.
• Still on the fence about customer service and sales SaaS solutions?

With the increase of AI in every field, Chatbots allow you to free up time by automatically answering common customer questions as they are considered as a perfect solution for customer support service. When contrasting Freshdesk and Zendesk, there is no clear favorite. It all depends on the priorities, specific requirements and preferences of the user.